Refund & Cancellation Policy

1. Automatic renewal

SiteScore paid subscriptions (Pro and Agency) renew automatically at the end of each monthly or annual billing period until cancelled.

2. How to cancel

You can cancel through the billing controls in your SiteScore account. If you cannot access your account, contact info.socialquill@gmail.com.

3. What cancellation does

Cancellation normally prevents future renewal. You will not be charged again after cancelling.

Unless stated otherwise at the time of cancellation, you keep access to paid features until the end of the billing period you have already paid for, after which your account returns to the free plan.

4. Your data after cancelling

Cancellation does not automatically delete existing account data. Your audits, projects, reports and leads remain in your account.

Historical data remains subject to our Privacy Policy and our account deletion process. You can delete individual items or your whole account from your account settings.

5. Refunds

Refunds are handled according to the applicable subscription terms and applicable consumer law.

Where applicable law gives a customer cancellation or refund rights, those rights are not excluded by this policy.

6. Incorrect charges

If you believe you have been charged incorrectly, contact info.socialquill@gmail.com with the email address on your account and the date of the charge. We will look into it.

7. Business customers

For business customers, commercial terms may differ where agreed separately in writing.